What are Chatbots?
Chatbots are AI-powered computer software that simulates communications in real-world with human users in textual or speech form. With the appearance of time, e-commerce platforms have emerged as favourites to consolidate this exciting technology to perform several customer-centric tasks.
Notably, the Chatbots are of two types:
Fixed bots
AI-based bots
The former bot is defined by particular data being nurtured into the system to obtain a product whereas the latter determines from the environment and conversation endured with the customers.
The benefits of Chatbots in E-commerce
Chatbots are bringing a notable transformation in the world of e-commerce. Since they are a part of AI, they learn and modify themselves to intricate business problems and give quick solutions to user inquiries-just as humans would. The benefits of using chatbots for your e-commerce business are as follows:
24x7 availability- Unlike customer support, Chatbots are available 24 hours a day to serve customers and resolve their issues.
Instant answers- Chatbots take seconds to reply as they are fully human behaviour based bots. They give instant answers to the customer’s queries where humans may lack.
Consistent answers- Chatbot is really helpful that a customer is satisfied. There is no difference in the answer if a customer asks the same question again and again.
Recorded answers- If a customer talks to the Chatbot, all the answers are recorded. Whenever needed, a person can take the screenshot of the answer provided by the Bot.
Endless patience- While customer representatives may lose their patience, Chatbots are incapable of it. Chatbots show the patience that no human is able to provide.
Personalization- Chatbots can provide more personalized experiences than customer service. They access the history of your interactions with the company and deliver a personalized experience.
Reduced cost- Chatbots can help you save a substantial amount of money on your customer service team.
Looking at the benefits of the Chatbots, it is clear that they are the need of the hour for all the e-commerce websites. They resolve many issues which customer support fail to do. If you are such an e-commerce brand that needs a Chatbot for your website, hire Chatbot developers from Ongraph to build interactive & customized chatbots which are AI powered & Machine Learning coded.