Thursday, 16 August 2018

Points To Remember For Designing A User-Friendly Voice Bot

The world has become exciting with Bots especially with Voice Bots. The experience is fascinating to communicate with a machine in human-language, and their response filled with cognitive insight is just enthralling. Tech geeks or the people interested in technology and in innovation in computing science understand my words well. Innovation in voice bot technology took a pace that we have four big players in the landscape that are:

Google - Google Assistant
Amazon - Amazon Alexa
Microsoft - Cortana
Apple - Siri

Almost every Giant of Silicon Valley has opened their platform for developers to build voice bots; it's an opportunity for you if you have been waiting for this day to develop a bot. The most crucial thing of it is designing the VUI(voice user interface). As a developer, you need to be careful how your bot interacts with the users as the personal assistant uses speech as the medium of communication instead of text or graphical interface. A developer should think about how two people converse and understand the fundamentals of the voice interaction while building voice bot.

Having experience in the top Amazon Alexa Skills Development Company, Here I am sharing 3 points you should focus on while designing your bot’s VUI.

Educate The User:

Development of voice bot is in an early stage. Hence it is not possible for voice bot of today to live up to people's expectation of natural conversation. Here being a developer, you should present the capabilities to the users upfront to set the right expectations. You can educate the user to interact with the machine with the right expectations like:
To get news update, bot can be invoked by saying
“You can only ask for the top headlines.”
or a weather bot can start by saying
“You can only ask for today’s weather.”

Guide Users With Examples:

Most of the conversation between two people occurs in a shortcut or with less information and connotation that other person will understand whatever is being conveyed. However, this cannot be happened with the machine as of now and surely will give your bot nightmares. You should work on VUI that enable people with a range of ways to phrase their queries. For Instance:

To listen music, you can guide a bot by enabling a user with an example like this 

“To play a song try saying things like “Play a song by “The Beatles” or “Play the song “Hey Jude” “ or “Play any pop song.”

Develop For The Ear: 

Keep the content short and precise for VUI. A bot picks only focused keyphrase on answering the request. Hence, the conversation should be short without omitting anything critical. Having hands-on experience, several Amazon AlexaSkill Development Agency recommended that developers should not list more than three different options for interaction while presenting users with a list of options to choose from.

Example: “What news would you like to hear: Technology, Political or Sports.”


As the predictions made that by 2020, every individual on earth will have a smartphone that will use for his/her identity, likewise by 2030 every individual will have a personal assistant or Bot/Voice bot to personal server needs. Voicebots are not just mainstream, but our future.






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