Role Of Chatbot In Automated Customer Services

We live in an on-demand, 24x7 world. It's very common among us to dial a call or send feedback/complaint through email to the service provider, whether you struggle with network issue with your mobile SIM card, or struggling with software update in your laptop, or received a broken item or tear clothes and need to compliant for it on an e-commerce site and many more daily struggle which come with technology solutions. Through the companies provide 24x7 service, still the acceptable speed of response is becoming shorter. 

 
It is widely common in customer service industry where service assistant's most of the time spend on replying/solving/answering simple issue whereas that valuable time could be used to resolve tricky and major issues in the offered service/products of the company. Delay in response or unsatisfactory service leads to social media posts with complaints that affect brand value. Many customer service organizations have been struggling to keep up with this.

Among the series of innovation in technology, now we have AI-powered chatbots – the autoresponders. A chatbot is increasingly serving a role as customer service agent and attempts to address volume and scale concerns of enterprise brands. This leads to the significant demand for Bot and Bot Application Development Service across every industry. 

Chatbot indirectly promotes self-service in a diverse way. These virtual assistants are available on mobile messaging platforms and social media sites. As a user, we come in contact with these virtual agents on web and mobile at the automated chat dialog as the first point of contact with a company. Many research happened in the U.S. proved that tech-savvy people prefer to use digital customer service rather than speak with a live person on the phone.

These virtual agents help brands deliver expected consistency and continuity at across channels. Brands are increasingly looking for Custom Bots Development Services to opt for a custom bot that could answer to raising customer service bar. Since complaints happen in real time, customer service needs to happen in real time. Organizations can custom develop bot and integrate it to across channels such as social networks, messaging apps, web chat, SMS, mobile apps and many other channels that customer use to interact with the brand regarding query and complain to provide a prompt answer.

According to Customer service stats, these virtual agents help an organization in the following way:

Revenues Dramatically Increase: Improvement in customer service translates to more revenues.
Increase in Customer Satisfaction: Increase in customer satisfaction translate to increased profit ratio.
Growing Expectations: 24x7 world demands consistency and continuity of service across channels that chatbot integration easily handled.

Other significant benefits from chatbot that ensure automation in customer service industry:

• Deliver 24- hour service
• Quick answers to the simple query
• Deliver instant response
• Convenience to the customer to get a response on personal accounts like a mobile app, social platforms, etc
• Ease of communication
• The relevant and detailed answer to complex questions with step by step guide along purchase history
• Friendliness and approachability