Tuesday, 18 September 2018

AI Chatbots & Voicebots Are Big Tech Trends?

When the government introduced a planned usage of computers across departments several decades ago, the workforce of then was not able to comprehend the ideas of a machine replacing manual work. In present time Generation X is using smartphone effortlessly and using all the features and advantage these advanced devices are offering like doing video calls with his grandchildren, etc.

The trends are changing so fast that no one can afford to miss the trends in the technology. Some of the patterns that have changed our ways to think and work in near past are:

1. Mobile – Mobile especially smartphones have taken over to the extent that no one can think of an ecosystem without that. The technological wave we are going through demands a mobile/person and the day is not so fast to let it happen. We are almost there.

2. Social networking – Social networking channels manipulate who people think/interact. We have shifted to photos and videos from a textual presentation. We all know the importance of images and visuals introduction since we are part of it too.

3. Fatigue: We have apps available to achieve what we want. It's good; these applications create too much of information and data that has created a state of fatigue for many.

4. Outsourced Thinking: Handling that much data is not a cup of tea for many (the number is massive). People are looking for someone to think and help them take a decision based on big data.

5. Self-Service: Technology simplifies things that several services are offered after business hours. In the era of 24x7, self-services are getting broad adoption, be it textual, social media based or through voice support.

The last two trends have tuned the thought process to the world of AI and voice assistance.

What is the relation between Bots and AI?

Many among us are familiar with bots that respond to us in odd hours and intimate us that human assistance will be available only at business hours. Anyone among you has experienced the difference in response these bots are sharing with you? Whether on Facebook's messenger, Skype, with your Andriod device or at your favorite applications? The more intuitive or engaging response you are getting from the bots are in reality is the impact created using the AI (Artificial Intelligence) technology.

AI is enabling bots to interact with a human over text and voice messaging. AI allow bots to take orders for food, play music, searching for information about your favorite author, checking the weather, etc. AI provides intelligence to bots to help you with recommendations and make decisions for you. Built on NLP and ML, bots are learning through interacting with humans.

Why are they big trends?

1. Because artificial intelligence with its sub-subjects like NLP, DL and ML enable developer
Develop Custom Alexa Skills and actions on Google Home to let them think for us and delights us with prompt and insightful responses like they know us for several years.

2. Voicebot and chatbots are backed with machine intelligence that enables them to read our historical and current data that support simple interaction either via text or voice.

3. Chatbots and voice bots are available for us 24 x 7. Even they are available without any emotional quotient that makes them an excellent support resource for personal as well as enterprise needs.

4. Those days are not so far when Amazon's Alexa, Google's Home device, etc., will be available at home and office and we will collaborate with them for every little information even like opening an email browser in our computer systems. Increased learning and significant achievements in data science will help us get our personal assistant soon.

As an
AmazonAlexa Skills Development Company, we have built a couple of Alexa skills as well as actions on Google Home at OnGraph and are excited with the impact it has created for our company. We have also done several chatbots for the cross-industry. You can also read Does Your Business Need Voice Strategy?

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